Press Room > ALANIS MORISSETTE

Ovation.ph | 22 June 2022 | Announcement


Due to scheduling issues and to the unprecedented logistical challenges of global touring in 2022, and in consultation with her management, Ovation Productions feels it’s best to refund the ticket holders now and have all committed to rescheduling these dates at the earliest possible time.

Alanis Morissette has said, “My friends in Philippines, I am crestfallen to announce that the upcoming Jagged Little Pill Anniversary tour dates have been cancelled. I love you all and will be back as soon as we can. Until then, big hug.”



All purchased tickets will receive a full refund. Refunds will be processed at point of purchase to the original payment method used for purchase.

ALANIS MORISSETTE REFUND PROCESS:

SM Tickets

Cash payment method – Metro Manila Tickets buyers

Cash refunds can be made at the following designated locations in Metro Manila every Tuesdays ONLY

• Mall of Asia Arena Box Office
• SM North EDSA Cinema
• SM Megamall Cinema
• SM Sta Mesa Cinema
• SM Manila Cinema
• SM Masinag Cinema
• SM Taytay Cinema
• SM Bicutan Cinema
• SM BF Paranaque Cinema
• SM Southmall Cinema

Please register your preferred date to receive your cash refund at smtickets.com/refund

Do not forget to bring actual / physical tickets

Cash payment method – Provincial Ticket Buyers

Please email customercare@smtickets.com with the subject line Refund Request: (Alanis Morissette) and SM Tickets will send instructions and requirements on how to refund.

Credit Card / Debit card payment methods – Metro Manila & Provincial Ticket Buyers

1. Tickets bought Over-The-Counter
a. Scan actual tickets and send to customercare@smtickets.com with the subject line: Reversal Request: (Alanis Morissette)
b. Please note card charge reversals may take 30 to 60 days

2. Tickets bought online and physical tickets were redeemed
a. Scan or take a photo of physical tickets and send to customercare@smtickets.com with the subject line: Reversal Request: (Alanis Morissette)
b. Please note card charge reversals may take 30 to 60 days

3. Tickets bought online but tickets were unredeemed (Patron sill holding vouchers)
a. Scan or take a photo of physical tickets and send to customercare@smtickets.com with the subject line: Reversal Request: (Alanis Morissette)
b. Please note card charge reversals may take 30 to 60 days

Ovation Productions

Ticket buyers who bought directly from Ovation Productions please email support@ovation.ph with the following details:

1. Subject: Refund – Alanis Morissette
2. Name of customer
3. Scan or photos of tickets

We’ll get back to you once your refund is ready to be picked up. Please bring your physical tickets when you pick up your refund.

Globe

Please contact the department or Globe personnel whom you bought the tickets from to process your refund.