FAQs

How can I buy tickets?

You may buy tickets through physical outlets from 10:00am until 8:00pm. You may also buy online via www.smtickets.com or www.ticketnet.com.ph open 24 hours a day, 7 days a week.

Where are the ticket outlets located?

SM Tickets has outlets in SM Cinema ticket booths, select SM Department Store branches, and at the Box Office of Mall of Asia Arena. Click this link for the full list of outlets: www.smtickets.com/outlets. TicketNet has outlets in select SM malls, Fisher Mall, Eastwood Mall Concierge, and at the Box Office located at Yellow Gate of Smart Araneta Coliseum, Araneta Center, Cubao, Quezon City. Click this link for the full list of outlets: www.ticketnet.com.ph/ticketoutlets/home.

Can we still refund tickets after purchase?

Unfortunately, tickets are strictly non-refundable and not available for exchange under whatever circumstances.

Is it safe to buy tickets from third party ticket sellers?

For your own safety and protection, please buy tickets only from AUTHORIZED ticket agents SM Tickets or TicketNet (Box Office, official ticketing website, and official outlets). Other people may be selling fraud tickets at a lower price. These tickets will be denied entry by the scanners.

Can we choose specific seats upon purchase at outlets and on the website?

Yes, the official ticketing website allows you to choose your specific seats per section. Please visit the event page for the official seat plan.

Is there a discount for senior citizens?

Republic Act 9257, Article 7. 20% Discount on the sale of the goods and services covered by Section 1 to 6 of the Article, from all establishment for the exclusive use and enjoyment of availment of senior citizens. 20% discount is granted to all holders of Senior Citizen (SC) IDs. One SC ID, one ticket only. SC ID holder must be present in buying tickets. Senior Citizen is requested to provide another ID to verify authenticity of the SC ID. In case SC is not present, the SC ID, additional ID and authorization is required to purchase ticket on his or her behalf. Only immediate family member is allowed to purchase ticket on his or her behalf. Representative must provide ID to support relationship to the SC ID holder.

Where can we leave our belongings on event day if they are not allowed inside the venue?

There are baggage counters upon entry, and you may claim your belongings after the show.

How can we get in touch with you for comments, suggestions, and other inquiries?

You may send us a message through our official social media pages (Facebook: @ovationproductions, Twitter & Instagram: @ovationprod) or call us at (02)532-8883. For ticket purchase inquiries, you may contact SM Tickets at 470-2222 or TicketNet at 911-5555.

OVATION Productions

FAQs